Aftersales Manager

Aftersales Manager Bury St Edmunds Circa £41,000 basic salary £55,000 OTE 45 hours per week 8am 6pm ACS Automotive is recruiting an Aftersales Manager to lead the service, parts and workshop teams across two franchised dealership sites in Bury St Edmunds. You ll be responsible for a team of 17, including four Service Advisors, two Parts Advisors and 11 Vehicle Technicians. You ll oversee the day-to-day running of both sites, from keeping the workshops productive and the service desks informed to making sure customers know what s happening with their vehicles. You ll also take responsibility for aftersales performance and manufacturer standards across both locations. What you ll be doing Lead and develop the service, parts and workshop teams across both sites. Plan workshop capacity with the team and monitor productivity, efficiency and job turnaround. Review service and parts performance against targets and act on areas for improvement. Make sure customers receive clear updates and take ownership of escalated concerns. Oversee warranty processes and ensure both sites meet manufacturer standards. What you ll need A proven track record of running a franchised dealership aftersales department is essential. You ll need experience managing a team, improving aftersales performance and delivering a high standard of customer service. If you have the franchised aftersales management experience we re looking for, contact ACS Automotive for a confidential conversation about ..... full job details .....