Job Description
We''re a family-run business with a strong reputation for looking after our customers and our people. We pride ourselves on creating a friendly, supportive working environment where everyone plays an important part in the success of the business.
We''re looking for an organised, enthusiastic Service Administrator to join the team. Working alongside the Service Manager, engineers and wider depot team, you''ll play an important role in keeping our busy service department running smoothly.
The Role
What We Offer
As a family-run business, we believe in creating a workplace where people feel valued, supported and part of the team. You''ll be joining a business that takes pride in its people, values good relationships and recognises the contribution everyone makes.
If you''re looking for a varied role in a friendly team, where you can make a difference and develop your skills, we''d love to hear from you!
We''re looking for an organised, enthusiastic Service Administrator to join the team. Working alongside the Service Manager, engineers and wider depot team, you''ll play an important role in keeping our busy service department running smoothly.
The Role
- Providing day-to-day administrative support to the Service Manager and service team.
- Handling customer enquiries professionally by phone, email and face-to-face.
- Processing payments, banking, petty cash and account enquiries.
- Preparing service paperwork and maintaining accurate records.
- Managing warranty and product improvement claims.
- Maintaining vehicle servicing and MOT records.
- Coordinating staff holidays, sickness and attendance records.
- Reviewing engineer timesheets and job allocations using Ibcos Gold.
- Coordinating groundcare repairs, maintenance, invoicing and customer collections/deliveries.
- Supporting general depot administration and routine safety checks.
- Highly organised, reliable and has excellent attention to detail.
- Friendly, approachable and passionate about delivering great customer service.
- Confident communicating with customers and colleagues.
- Comfortable with financial administration and handling payments.
- IT confident, with good data entry and record-keeping skills.
- Experienced in an administration role.
What We Offer
- 24 days'' annual leave plus bank holidays.
- An extra day off for your birthday.
- Company pension and sick pay schemes.
- Life insurance.
- Tailored career development and manufacturer training.
- Company uniform and staff discounts.
- Free on-site parking.
- Health and wellbeing support.
- Employer-funded healthcare cash plan.
As a family-run business, we believe in creating a workplace where people feel valued, supported and part of the team. You''ll be joining a business that takes pride in its people, values good relationships and recognises the contribution everyone makes.
If you''re looking for a varied role in a friendly team, where you can make a difference and develop your skills, we''d love to hear from you!
