Job Description
Customer Service AdministratorCardiff 28,000 - 30,000 per annum + pension and excellent benefitsAn exciting opportunity to join a successful and award-winning market leader, supplying high-quality products. With a strong reputation for quality, customer service, and reliability, the company continues to experience sustained growth and offers excellent opportunities for career development within a supportive and collaborative environment.Salary and Benefits:Starting salary between 28,000 - 30,000Life insuranceFree on-site parkingExcellent training and development opportunitiesRoles and Responsibilities:Process customer enquiries, quotations, and orders accurately and efficiently.Validate customer orders against purchase orders and supporting documentation to ensure accuracy.Raise and manage sales orders, including delivery schedules and customer-specific requirements.Coordinate contract reviews, amendments, and customer requests within agreed timescales.Issue accurate order confirmations and delivery acknowledgements.Maintain customer records, order information, and CRM system data.Support the investigation and resolution of customer complaints and queries.Assist the Accounts team with customer account queries, disputes, and credit-related administration.Liaise with internal departments to ensure excellent customer service from order placement through to delivery.Knowledge, Skills and Experience:Previous experience in a customer service, sales support, or administration ..... full job details .....