Customer Service Advisor

Customer Service Representative - Customer Service Advisor - Customer Service AdministratorOffice and Hybrid based - HungerfordMon - Fri (40hrs) - 30,000- 35,000 on experience Do you have experience in Customer Service, Reception, Call Handling or a Call Centre environment?Are you a confident communicator with a positive attitude, good computer skills and a passion for delivering excellent customer service?Our client, a leading national provider of commercial equipment service and maintenance, is looking for a friendly and customer-focused Customer Service Representative to join their team based in Hungerford.Offering the flexibility to work from both the office and home (after training), you will play a key role as the first point of contact for customers including providing support and assistance via telephone, WhatsApp and email.The Role Handling incoming customer calls, emails and WhatsApp enquiries in a professional and friendly manner.Acting as the first point of contact for customer queries, providing helpful advice and support.Troubleshooting equipment and machine-related issues, resolving problems where possible.Logging product and service issuesProcessing customer transactions, refunds and other administrative tasks. The Ideal CandidateYou will ideally have:Previous experience in a Customer Service, Call Centre, Receptionist or Call Handler role.A friendly and professional telephone manner.Excellent communication skillsGood basic IT skills, including Microsoft ..... full job details .....