Job Description
The Advocate Group are proud to be partnering with Ariat in their search for a Customer Service Specialist to support their growing European business and deliver an exceptional customer experience to their B2B retail partners.Founded on innovation, performance and quality, Ariat has built a strong international reputation across equestrian, outdoor and lifestyle markets. This is an exciting opportunity to join a globally recognised brand, working closely with customers and internal teams to ensure a seamless order journey and best-in-class customer service.The Role Manage the end-to-end customer order process across multiple systems, ensuring orders are processed accurately and efficiently.Build strong relationships with B2B retailers and Key Accounts, acting as a key point of contact for a defined region.Work closely with Area Managers, Finance, Product and Warehousing and Logistics teams to deliver an exceptional customer experience.Manage and monitor the customer order book, maximising timely shipments and proactively communicating stock availability and delivery updates.Respond to customer enquiries relating to product specifications, availability and order placement via phone, email and ticketing systems.Manage and resolve post-order queries relating to payments, shipping, stock allocation, invoicing and deliveries.Support customers throughout the ordering process, providing guidance and resolving any issues that may arise.Carry out daily order checks across ordering ..... full job details .....
