Job Description
Contract: Temporary AssignmentStart Date: ASAPEnd Date: 8th January 2027Hours: 14:00-22:00, 5 days per weekMonday - FridayIncludes one weekend day on six occasions throughout the contract Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers find solutions? We are recruiting for a Temporary Customer Service Assistant to join a growing customer experience team on a temporary assignment through to January 2027. This is primarily a remote role, with attendance required at the Manchester office during the first week for training and onboarding. The Role As a Customer Service Assistant, you will be responsible for delivering an outstanding customer experience across multiple communication channels while maintaining a professional and friendly approach at all times. Key ResponsibilitiesRespond to customer enquiries across various platforms, providing an exceptional level of customer service.Communicate with customers in a professional, engaging, and brand-focused manner.Achieve and maintain daily performance and productivity targets.Escalate customer concerns where appropriate.Identify recurring customer queries and feedback trends, reporting these to the Customer Experience Manager.Work collaboratively with the wider customer service team to ensure excellent service levels are maintained.Includes one weekend day on six occasions throughout the contractA weekday will be provided off in lieu when ..... full job details .....