Job Description
Customer Helpline Supervisor, Band 4 - Belfast The Customer Helpline team provides a value for money customer support service to HSCNI customers in line with the Business Services Organisation (BSO) and the Procurement and Logistics Services (PaLS) corporate/ local policies and procedures, ensuring Customer Service Level Agreements and PaLS Business Plan objectives are achieved. This role is principally concerned with the day to day supervision of the PaLS Customer Helpline team band 3 officers, ensuring operational effectiveness of the business is maintained/ improved and that departmental objectives are met in a cost effective and efficient manner. About the role: £14.06 per hour Monday to Friday, 9am - 5pm/ 8am- 4pm, 37.5 hours a week Immediate start Temporary for 3 months, with possible extension Location: Boucher Crescent, Belfast Public sector Please note closing date for this vacancy is 12 noon, Wednesday 18th November - however you can register your interest for other upcoming vacancies by applying today Duties include: Responsible for the analysis of daily customer stock demand allocation exception reports and taking corrective action, using the HSC eFinancials and warehouse management systems are required Investigate the HSC warehouse management system to identify customer orders pending processing, where the status of products ordered has changed to obsolete and organise product line purging from the warehouse management system prior to order allocation to ..... full job details .....