Job Description
Join a busy, supportive contact centre team as a Customer Service Advisor, becoming the first point of contact for customer enquiries during a key busy period.
Key Responsibilities:
Handle inbound calls, emails and online enquiries.
Resolve customer queries professionally and efficiently.
Update customer records and internal systems accurately.
Follow company procedures and maintain high service standards.
Work towards call handling, quality and performance targets.
Escalate more complex queries where necessary.
Key Requirements:
Previous customer service or contact centre experience.
Confident telephone manner and strong communication skills.
Good IT and administration skills.
Ability to work in a fast-paced environment.
Organised, reliable and customer-focused.
If you enjoy helping people and thrive in a busy environment, we''d love to hear from you. Apply now!