Service Administrator

We are recruiting on behalf of a well-established commercial vehicle dealership in Cardiff for a Service Administrator to join their busy service department. Reporting directly to the Branch Manager, you will play a key role in ensuring workshop operations run smoothly, customers are kept informed throughout the repair process and all completed work is invoiced accurately and efficiently. This is an excellent opportunity for someone with strong administration skills who enjoys working closely with customers, technicians and service teams. The Role As Service Administrator, your responsibilities will include: Processing and invoicing completed workshop jobs on a daily basis. Auditing job cards and associated paperwork to ensure accuracy and compliance. Acting as the primary point of contact for customers throughout the service and repair process. Handling telephone and face-to-face enquiries in a professional and friendly manner. Confirming payment responsibility for repairs including retail, warranty and contract work. Carrying out customer account checks and obtaining purchase order numbers where required. Planning and coordinating MOT bookings whilst liaising with customers and relevant authorities. Managing customer defect reporting procedures. Arranging sublet work with external suppliers and specialist contractors. Planning and maintaining workshop schedules and diary management. Supporting the service desk during busy periods and holiday cover. Conducting follow-up ..... full job details .....