Job Description
Job Title: Customer Service Administrator
Location: Huddersfield (on-site)
Salary: -26,125 basic + bonus and shift allowance (up to -28,195)
Job Type: Full-time 37.5 hours per week
Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business. You''ll be based at their Huddersfield control centre, supporting the planning, dispatch and resource teams.
What you''ll be doing:
- Handling customer queries by phone, email and SMS, investigating and resolving complaints and keeping a clear record of how each one was resolved
- Using the planning and CRM systems to find information, input data and reconcile products loaded against products delivered, investigating any discrepancies
- Supporting the Resource Managers with stakeholder communications and maintaining the resource system and working with the Control Centre analyst team on management information
- Reviewing agency drivers'' hours submissions and once authorised, raising, sending and tracking purchase orders, including for driver medicals, random drug and alcohol tests and external training providers
- Planning periodic driver training (annual refreshers, defensive driving) and arranging ADR renewals, keeping the driver capability matrix up to date
- Providing general admin support, such as collating overtime availability across locations and producing summary plans for field managers and Driver Training Instructors
What we''re looking for:
- A customer service and admin background
- High attention to detail
- Planning, ATOSS or PO systems experience is a bonus
Hours (choose one):
- Monday to Friday, 9am to 5:30pm
- Or a 4 on 4 off rota covering days and weekends
- Rota shifts are earlies (5:30am to 4:30pm) and lates (10am to 9pm)
- 37.5 hours per week on either pattern
To apply, or for a confidential conversation, contact Kieran Hayes at Loom Talent, (url removed).