Job Description
A varied opportunity awaits someone who enjoys solving practical technology problems and supporting colleagues. The IT Service Desk Analyst will combine remote and desk-side support, account and asset administration. Working within a small team, the IT Service Desk Analyst will help keep users informed while following clear escalation, security and governance processes. Training on internal systems, tools and processes will help the IT Service Desk Analyst build knowledge while supporting compliance, documentation, projects and system rollouts. Responsibilities:- User Support and Service Delivery: Provide support by telephone, email, remote tools and in person. Incident and Request Management: Log, diagnose, resolve and update incidents and service requests, keeping users informed and escalating when required Workplace Technology Support: Troubleshoot Microsoft 365, hardware, software, printing, Wi-Fi, VPN, access and connectivity issues Endpoint and Device Management: Build, configure, deploy and support laptops, desktops, mobile devices, peripherals. Software, Patching and Compliance: Install approved software and support patching, security configuration, compliance checks and remediation. Identity and Access Administration: Support authorised account, password, MFA and access changes using approved tools. Joiners, Movers and Leavers: Prepare accounts and equipment, maintain records and escalate unusual or higher-risk requests. Information Security and Audit Support: ..... full job details .....