Customer Service Advisor

Are you an experienced Customer Service Advisor, Call Centre Advisor, Contact Centre Agent, Call Handler or Customer Support Advisor looking for a new opportunity in Enfield or North London? We are recruiting confident, resilient and service-driven professionals with high-volume inbound call experience to join a busy local authority customer services team. As the first point of contact for residents, you will handle telephone enquiries and provide accurate, customer-focused support across a range of council services. The role uses your communication, active listening, complaint handling, de-escalation, problem-solving, and first-contact resolution skills in a fast-paced public-sector contact centre. What You''ll Be Doing Handling high-volume inbound calls and delivering professional telephone-based customer service. Resolving council-wide enquiries at first contact and signposting residents to the right service when needed. Managing complaints, vulnerable-customer enquiries and challenging conversations with empathy and professionalism. Using active listening, effective questioning and clear communication to identify customer needs. Updating CRM and case-management systems with accurate customer records and call notes. Working towards service-level agreements, quality assurance measures, productivity targets and customer satisfaction standards. What We''re Looking For Recent experience as a Customer Service Advisor, Call Centre Advisor, Contact Centre Agent, Call Handler, ..... full job details .....