Afternoon Tea Head Waiter

Job Introduction IntroductionAs the Afternoon Tea Head Waiter at Grantley Hall, a five-star 17th-century estate set in the North Yorkshire countryside, you will lead the delivery of an iconic British tradition to discerning guests. Working within a hotel recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide, you will embody our values of accountability, boldness, collaboration and a relentless customer-first mindset while helping to maintain the property''s reputation for service excellence.ResponsibilitiesOversee the complete afternoon tea service, from preparation through to presentation, ensuring every guest experience reflects the hotel''s luxury standards.Lead, coach and schedule a team of waitstaff, bartenders and kitchen assistants, fostering a collaborative and high-performance environment.Maintain meticulous attention to detail in table settings, food and beverage quality, and service flow, adhering to health and safety regulations.Coordinate with the culinary team to manage inventory, special dietary requests and seasonal menu updates.Handle guest enquiries and resolve any service issues promptly, turning challenges into memorable moments.Monitor and control service costs, waste and portion control while upholding the highest standards of presentation.Contribute to continuous improvement initiatives, sharing ideas that enhance efficiency and guest satisfaction.Skills and ExperienceProven experience (minimum 3 ..... full job details .....