Job Description
Operations ManagerSalary: 80,000 Per AnnumLocation: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Operations Manager where you will be responsible for a managing a team of senior leads and have full ownership of the support of my client''s customer base. The perfect candidate will come from a Managed Services background and be an experienced lead of large, technical teams as well as being highly experienced in ensuring successful achievement of KPIs and SLAs. Furthermore, you will work closely with the senior leadership team and play a key role in the strategic direction of the business. Responsibilities Manage, develop and mentor Senior Leads within the Services departmentUndertake proactive activities such as checking/monitoring of the service desk functionBe part of the Management On-Call RotaBe a point of contact/escalation and understand work practices for the Service Desk team managing Customers in line with contracted SLA''sJoin major incident calls where required as an escalation pointEncourage collaborative working within the team to identify issues promptlyEnsure problems are identified, logged, and resolved to improve efficiencies and customer experienceDevelop and maintain support procedures based on ..... full job details .....