Job Description
Our Vacancy We are looking for a customer-focused Repairs Service Advisor to join our busy Repairs team. As the first point of contact for around 10,000 residents, you will play a vital role in delivering an efficient, responsive repairs service. This is an excellent opportunity for someone who enjoys helping people, solving problems, and making a positive difference to the customer experience while working in a fast-paced and supportive environment. What You Will Do You will handle repair enquiries by phone, email and online channels, accurately diagnosing repair issues and arranging appointments with the appropriate trade teams. You''ll work closely with operational colleagues, housing teams and support services to ensure customers receive a seamless service, while maintaining accurate records and meeting key performance targets. You will also support continuous service improvement by gathering customer feedback, contributing to projects, and helping to deliver a customer-centred repairs service. What You Will Need You will have experience in customer service and administration, with strong communication skills and confidence when dealing with customers both over the phone and in writing. You''ll be organised, resilient, and able to remain calm under pressure while managing a varied workload. A good working knowledge of Microsoft Office, excellent problem-solving skills, and a genuine commitment to delivering outstanding customer service are essential. Knowledge of ..... full job details .....