Job Description
UK Wide Hybrid Permanent 75,000- 90,000 + Bonus + BenefitsHave you designed case management, service operations or customer workflows on ServiceNow, and want to help shape a new practice from the ground up?A major global transformation consultancy is building a dedicated ServiceNow CRM and Customer Workflows capability in the UK, and this is one of the first hires into it.That means this isn''t a role where the playbook is already written. You''ll join at a stage where how the capability works, what it offers and how it goes to market are still taking shape, and you''ll have real input into all of it. You''ll do that alongside client work that runs end to end: getting into a client''s service operations, designing a better operating model and building the business case, then staying with the programme through delivery to make sure what gets built actually achieves what was designed.What you''ll be doingAdvising clients on ServiceNow as a CRM platform, covering Customer Service Management (CSM), Field Service Management (FSM), Sales and Order Management and the wider Customer Workflows portfolioLeading discovery workshops with service, operations and technology leadersRedesigning case management, contact centre, self-service, omnichannel and field service operating modelsShaping AI-enabled service using Now Assist, AI Agents, Agent Assist and knowledge automationSupporting order-to-activation and Sales and Order Management, particularly for telecoms and technology ..... full job details .....