Job Description
Customer Service AdvisorDo you enjoy building relationships with customers, solving problems and making sure every customer receives a positive experience? We are working with a well-established and successful UK business who are looking to welcome a Customer Service Advisor to their team. This is a great opportunity for someone with previous customer service experience who enjoys a varied, customer-facing role. You will play an important part in supporting both trade and retail customers, acting as a key point of contact for enquiries, processing orders and helping to ensure everything runs smoothly. You will be joining a supportive team where developing your product knowledge and building strong customer relationships will be an important part of the role.Your responsibilities as a Customer Service Advisor will include:Managing incoming customer calls and responding to a variety of enquiries in a timely and professional manner.Advising customers on products, services and general queries.Taking ownership of customer issues and complaints, working towards positive resolutions.Processing customer orders, invoices and associated paperwork accurately.Providing regular updates to customers and keeping them informed throughout the process.Working closely with internal departments to ensure enquiries are handled efficiently.Building and maintaining strong working relationships with trade and retail customers.Providing administrative support to the wider team and Area Sales ..... full job details .....
