Job Description
Job Title: Customer Service Administrator Location: Huddersfield (on-site) Salary: 26,125 basic + bonus and shift allowance (up to 28,195) Job Type: Full-time 37.5 hours per weekLoom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business. You''ll be based at their Huddersfield control centre, supporting the planning, dispatch and resource teams.What you''ll be doing:Handling customer queries by phone, email and SMS, investigating and resolving complaints and keeping a clear record of how each one was resolvedUsing the planning and CRM systems to find information, input data and reconcile products loaded against products delivered, investigating any discrepanciesSupporting the Resource Managers with stakeholder communications and maintaining the resource system and working with the Control Centre analyst team on management informationReviewing agency drivers'' hours submissions and once authorised, raising, sending and tracking purchase orders, including for driver medicals, random drug and alcohol tests and external training providersPlanning periodic driver training (annual refreshers, defensive driving) and arranging ADR renewals, keeping the driver capability matrix up to dateProviding general admin support, such as collating overtime availability across locations and producing summary plans for field managers and Driver Training Instructors What we''re looking for:A customer service and admin backgroundHigh attention to ..... full job details .....