Fletchers Restaurant Head Waiter

Job Introduction IntroductionJoin the distinguished team at Grantley Hall, a five-star historic estate nestled in the North Yorkshire countryside, as the Head Waiter for Fletchers Restaurant. In this pivotal role you will embody our values of accountability, boldness, collaboration and a relentless commitment to putting the customer first, delivering the impeccable service that underpins our reputation for luxury hospitality.ResponsibilitiesLead, coach and schedule the front-of-house team to ensure seamless, high-standard service throughout the restaurant.Maintain the highest standards of presentation, hygiene and guest experience in line with Forbes Travel Guide and Michelin expectations.Coordinate closely with the kitchen, bar and spa teams to manage flow, special requests and bespoke dining experiences.Handle guest enquiries, complaints and special occasions with professionalism, turning challenges into memorable moments.Oversee inventory of serviceware, linens and consumables, ensuring optimal stock levels and cost control.Conduct regular training sessions, performance reviews and briefings, fostering continuous improvement and curiosity among staff.Uphold Grantley Hall''s commitment to diversity, honesty and clear communication, encouraging team members to share ideas and feedback.Skills and ExperienceMinimum of 3 years'' experience in a senior waiting or ma tre d'' role within a luxury or fine-dining environment.Proven leadership ability with a track record of ..... full job details .....