Job Description
Scheduler / PlannerFull Time Permanent Monday to Friday, 8:30am - 5:00pmThe RoleWe are looking for an experienced Scheduler / Planner to join our team. You will be responsible for coordinating planned and reactive maintenance works, managing engineer schedules, and ensuring service levels are consistently achieved.Working closely with customers, engineers, subcontractors, and internal departments, you''ll play a key role in keeping operations running smoothly while delivering excellent customer service.Key ResponsibilitiesScheduling planned and reactive maintenance works for field-based engineers.Managing daily engineer diaries and coordinating subcontractor attendance.Monitoring job progress against customer SLAs and KPIs.Liaising with customers regarding appointments, updates, and follow-on works.Processing completed job sheets and updating internal systems and customer portals.Monitoring outstanding quotations and completed works ready for invoicing.Resolving scheduling issues and reallocating resources where required.Supporting wider operational and administrative activities as needed.About YouTo be successful in this role, you''ll have:Previous experience scheduling or planning works for field-based engineers.Strong organisational and multitasking skills.Excellent communication and customer service abilities.Good IT skills, including Microsoft Office.The ability to work under pressure and manage competing priorities.A proactive and positive approach to ..... full job details .....
