Customer Service & Expediting Coordinator

As a Customer Service & Expediting Coordinator in Glasgow, you will manage customer enquiries and help keep orders moving through an Industrial / Manufacturing business. You will coordinate updates across the order process, giving customers clear information and helping the wider operation run smoothly.

Client Details

The organisation operates in the Industrial / Manufacturing sector in Stockport.

Description

• Handle customer enquiries by phone and email, providing clear and timely responses.
• Track customer orders and provide accurate updates on progress and expected delivery dates.
• Monitor and expedite customer orders throughout the manufacturing process to support on-time delivery commitments.
• Act as the primary liaison between Customer Service and manufacturing operations, providing visibility of order status and potential delays.
• Work closely with Production, Planning, Procurement, Warehouse, and Logistics teams to prioritise and expedite orders where required.
• Raise and update order information accurately to support a smooth customer journey.
• Keep customers informed when order details or delivery dates change.
• Maintain clear records of customer communications, order status and agreed actions.
• Identify recurring customer issues and share details to support practical improvements.

Profile

A successful ''Customer Service & Expediting Coordinator'' should have:

• Experience handling customer enquiries and providing clear updates.
• Ability to coordinate orders and follow actions through to completion.
• Confidence communicating by phone and email with customers and colleagues.
• Strong attention to detail when updating order and customer information.
• Ability to manage changing priorities while keeping customers informed.
• A practical approach to resolving order queries and delivery-related issues.

Job Offer

• Permanent Customer Service & Expediting Coordinator position in Stockport.
• Salary of -30,000 to -340,000 dependent on the level of experience.

If you''re interested in this role, apply now.