Job Description
Customer Care Coordinator – Immediate Start
Location: Billingshurst, West Sussex
Job Type: Full-Time | Temporary to Permanent
Start Date: Immediate
We are currently recruiting for an experienced Customer Care Coordinator to join a well-established and successful business based in Billingshurst on a temporary-to-permanent basis.
This is a fantastic opportunity for someone with a strong customer service background, excellent organisational skills and a proactive approach to resolving customer queries.
Applicants must be available to start immediately.
Key Responsibilities
- Act as the first point of contact for customer enquiries, providing a professional and friendly service.
- Manage incoming calls and emails, ensuring queries are dealt with promptly and efficiently.
- Coordinate customer requests and follow-up appointments with relevant teams and external suppliers.
- Keep customers updated on progress and ensure issues are resolved satisfactorily.
- Handle customer complaints professionally, escalating where necessary.
- Maintain accurate customer records and update internal systems.
- Liaise with internal departments to ensure excellent service delivery.
- Provide general administrative support to the Customer Care team.
Skills & Experience Required
- A strong customer service background is essential.
- Previous experience in a customer care, customer service or coordination role.
- Excellent communication skills, both written and verbal.
- Confident dealing with customer enquiries and resolving complaints.
- Strong organisational skills with the ability to manage multiple tasks.
- Good IT skills, including Microsoft Word, Excel and Outlook.
- A positive, professional and approachable manner.
- Ability to work independently and as part of a team.
What''s on Offer?
- Immediate start.
- Temporary-to-permanent opportunity.
- Full-time hours.
- Friendly and supportive working environment.
- Opportunity to join an established and growing business.
- Long-term career prospects for the right candidate.
If you have a strong customer service background, enjoy helping people and are available to start immediately, we would love to hear from you!
Apply today with your updated CV for immediate consideration.