Job Description
A growing blue chip organisation is seeking an ambitious 2nd/3rd Line IT Support Engineer to join its technical team. This is an excellent opportunity for an experienced 2nd Line Engineer looking to progress into 3rd Line support, or a developing 3rd Line Engineer keen to gain broader exposure to infrastructure, cloud technologies and technical project work.Working closely with senior technical leadership, you''ll provide escalation support, resolve complex technical issues, and play a key role in maintaining and improving customer IT environments.Key ResponsibilitiesAct as an escalation point for support teams, owning complex incidents through to resolution.Troubleshoot and support Windows Server, Microsoft 365, networking and cloud environments.Administer Active Directory, Microsoft Entra ID, Group Policy, DNS and DHCP.Support Microsoft 365 services including Exchange Online, SharePoint, Teams and OneDrive.Assist with Azure and hybrid cloud environments.Support virtualisation platforms such as Hyper-V and VMware.Troubleshoot firewalls, VPNs, switching and wireless networking solutions.Maintain backup, security and monitoring systems.Contribute to infrastructure upgrades, migrations and technology deployments.Produce and maintain technical documentation.Mentor junior engineers and share technical knowledge across the team.Attend customer sites when required and build strong client relationships.Essential Skills and ExperienceMinimum 3 years'' experience in IT support, ..... full job details .....