Specialist Complaints Handler (Financial Services)

Specialist Complaints HandlerRemote - Must be UK based Up to £45,000 + Comprehensive BenefitsAn exciting opportunity has arisen for an experienced Specialist Complaints Handler to join a well-established financial services organisation. This role offers the chance to work on complex and high-value complaint investigations while ensuring excellent customer outcomes and adherence to FCA regulatory requirements.The OpportunityAs a Specialist Complaints Handler, you will manage the end-to-end investigation and resolution of regulated financial services complaints. Cases will typically include complex investment and pension complaints, defined benefit transfer cases, debt consolidation mortgage complaints, unsuitable advice investigations, remediation exercises and past business reviews.You will play a key role in delivering fair customer outcomes, identifying trends and risks, and ensuring all cases are handled in line with FCA regulations, Consumer Duty requirements and internal quality standards.Key ResponsibilitiesInvestigate and resolve a broad range of regulated financial services complaints and remediation cases.Handle complex cases involving investments, pensions, defined benefit transfers, mortgage products and advice suitability.Conduct detailed file reviews, evidence gathering and root cause analysis.Calculate and recommend redress where appropriate.Draft clear, professional complaint responses and investigation reports.Manage cases that progress to the Financial ..... full job details .....