Job Description
IT Service and Support Engineer - 34,000/ 37,500 per annum - MaltonOffice-based, with occasional travel to other UK sitesThe OpportunityAn established, multi-site organisation is looking to recruit an IT Service and Support Engineer to join its growing IT team.This is a varied, hands-on position combining 2nd line IT support with exposure to wider infrastructure, systems administration and Operational Technology (OT). You''ll play an important role in delivering reliable IT services to colleagues across the business, including office-based users and manufacturing operations.You''ll be responsible for investigating and resolving technical issues, supporting Microsoft technologies and network infrastructure, and assisting with the ongoing maintenance and development of the organisation''s IT environment.Key ResponsibilitiesIT Support and Service DeliveryDeliver 1st and 2nd line IT support across multiple UK and Ireland locations, resolving hardware, software, Microsoft 365 and connectivity issues.Manage support tickets, prioritise incidents and take ownership of issues through to resolution.Provide remote and on-site support to office-based colleagues and manufacturing sites.Investigate complex technical issues, escalating where necessary and maintaining clear communication with users.Microsoft Technologies and Systems AdministrationSupport and administer Microsoft 365, including Exchange Online, SharePoint, Teams and OneDrive.Manage user accounts, permissions and access ..... full job details .....