Sales Administrator

Sales Administrator Location: Guildford, Surrey (Hybrid Working) Salary: 28,000- 33,000 The Role We are currently recruiting for an experienced and proactive Sales Administrator to join a busy and dynamic team based in Guildford. This is an excellent opportunity for a customer-focused professional with strong organisational skills and a solutions-driven approach. You will act as a key point of contact for customers, managing accounts, processing orders, resolving enquiries and ensuring a high standard of customer service throughout the order-to-delivery process. The role will also involve providing operational support to the wider team, contributing to process improvements and helping ensure efficient day-to-day operations. Key Responsibilities Receive, process and manage customer orders accurately and efficiently. Monitor orders from initial entry through to final delivery, resolving any issues or delays. Communicate order updates and fulfilment issues to customers and relevant internal teams. Maintain accurate customer records and ensure data integrity across internal systems. Investigate and resolve billing queries, customer complaints and order discrepancies. Liaise with internal departments to ensure accurate customer and order information. Follow up on customer credit holds and support timely resolution. Handle customer enquiries via telephone and other communication channels. Follow established complaint-handling procedures and ensure appropriate escalations. ..... full job details .....