Job Description
Join the team at Hedin Automotive Mercedes-Benz West Bromley An exciting opportunity has arisen at Mercedes-Benz of West Bromley for an experiencedService Executive Supervisor. This role is integral to delivering exceptional customer service and supervising the service team to meet and exceed customer expectations. Salary : OTE circa £50kOverview of role: The Service Executive Supervisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes as well as supervising a team of service executives. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us. Key Responsibilities of the Service Executive Supervisor Deliver exceptional customer service by understanding customer needs and expectations. Manage service appointment scheduling and vehicle check-in processes effectively. Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. Handle customer inquiries and provide expert advice on service and repair options. Ensure all documentation is complete and accurate, and maintain customer records meticulously. Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity. Present and sell additional repairs to customers. Supervise and support the wider service executives providing leadership and guidance where required. Are you our next ..... full job details .....
