Customer Service Representative

Job Title: Customer Services RepresentativeLocation: KendalSalary: 26,000 We are recruiting a full-time Customer Services Representative for a client based in Kendal, Cumbria. This office-based role supports customers, consumers, the sales team, the warehouse, and other internal partners across the UK and Europe. The position focuses on customer order processing, order tracking, and resolving stock and delivery issues, while also supporting wider customer service activities. The role is based within a small established team and may involve travel to other locations, with possible travel abroad because head offices are based in Austria. What You Will Do?Enter customer orders and manage tracking through to final delivery.Handle customer enquiries and resolve issues related to orders, stock, and delivery.Liaise with external warehouse providers and delivery or haulage companies.Support account and produce managers with daily tasks and ongoing administration.Build and maintain strong relationships with external customers across the UK and Europe.Pick, pack, and despatch sample and small orders from the Kendal warehouse.Assist with stock takes and other associated office tasks as required.Carry out additional duties as the role and business develop over time. Your SkillsExcellent customer service and communication skills are essential for this role.Strong and polite telephone manner is required when handling customer contact.Computer literacy with good working knowledge of Excel ..... full job details .....