Temp Entry Level Customer Service Advisor

Customer Service AdvisorSalford (M50) Parking OnsiteMonday-Friday9am-5pm 12.71 per hourASAP- Ongoing Our client, a dynamic organisation in the retail industry, is seeking a motivated Temporary Entry Level Customer Service Advisor to support the team!This is an exciting opportunity for individuals eager to gain valuable office experience while providing exceptional service to customers.As the festive season approaches, our client is gearing up for a surge in Christmas orders, making this position especially well-suited for recent graduates with face-to-face customer service experience looking to expand their skill set in a supportive environment.Key Responsibilities:Deliver high-quality customer support across various channels, primarily through telephone interactions, as well as email, tickets and live chat.Handle both inbound and outbound customer calls with professionalism, calmness and a helpful demeanour.Manage customer service tickets and live chat conversations effectively.Respond promptly and accurately to customer inquiries, adhering to agreed service levels.Process refunds for damaged or faulty items, ensuring compliance with company guidelines.Assist customers across multiple UK marketplace channels, including Amazon and BandQ.Maintain efficient handling times while ensuring a high standard of written and verbal communication.Work towards productivity targets, aiming to process approximately 18 tickets per hour where applicable.Provide a consistent, customer-first ..... full job details .....