Senior Customer Service Advisor

Senior Customer Service RepresentativeLocation: LeedsSalary: 27,000 - 28,000Working Hours: Monday to Friday, 9am - 5.30pmWorking Pattern: Office-based for the first six months, then moving to hybrid workingWe are currently recruiting for a Senior Customer Service Representative to join a well-established organisation within the financial services sector, based in Leeds.This is a great opportunity for an experienced customer service professional looking to take the next step in their career. You will play an important role in delivering excellent customer service, resolving queries efficiently and supporting colleagues across the wider team. Previous experience within financial services would be advantageous, but is not essential for the right candidate.Key Responsibilities: Handle and resolve customer queries across inbound and outbound communication channels, aiming to resolve issues at the first point of contact. Manage customer dissatisfaction and complaints, ensuring these are acknowledged and handled appropriately. Maintain high standards of accuracy and attention to detail Work collaboratively with colleagues and deliver positive customer outcomes. The Ideal Candidate: Previous experience in a customer service role Confident handling customer queries and resolving issues professionally and efficiently. Good communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders. Strong attention to detail and an ..... full job details .....