Job Description
Polish Speaking Technical Support SpecialistLocation: Newark-on-Trent (Hybrid / Remote)Salary: 27,200 per yearJob Type: Full-time, permanent (including weekend shifts)Hours: Full-time, 40 hours per week - rotational shifts between 06:00 and 22:00, Monday to Sunday.Are you fluent in Polish and looking for a full-time opportunity in a dynamic and supportive environment?Join our client''s friendly team as a Polish-Speaking Technical Support Specialist, where you''ll provide outstanding 1st line technical support to clients in both Polish and English.This full-time role offers structured training, opportunities for career development and the flexibility of hybrid or remote working.Key ResponsibilitiesProvide 1st line technical support to key clients in both Polish and English.Log and manage incidents using CRM and ticketing systems.Diagnose and troubleshoot technical issues, offering solutions over the phone or via email.Escalate more complex issues to 2nd line support when required.Deliver exceptional customer service, meeting SLAs for resolution and response times.Monitor shared mailboxes to ensure all customer queries are addressed.Conduct outbound calls to gather feedback and ensure customer satisfaction.Required Skills and ExperienceFluency in both Polish and English (written and spoken).Strong problem-solving skills and attention to detail.A passion for delivering excellent customer service.Flexibility to work shifts across weekdays and weekends as part of a rota.Clear, ..... full job details .....