Job Description
We are currently working with a housing provider in West London who is looking to appoint an experienced Housing Officer on an initial 3-month temporary contract.
This role will be responsible for managing a defined patch, providing a visible neighbourhood presence and delivering a proactive housing management service to residents. The successful candidate will be comfortable managing a varied caseload, including tenancy management, anti-social behaviour, resident engagement and estate management matters.
Key Duties
- Managing a designated housing patch and acting as the first point of contact for residents.
- Investigating and managing ASB cases, neighbour disputes and breaches of tenancy.
- Carrying out regular estate inspections and ensuring communal areas meet required standards.
- Undertaking tenancy visits, audits and property inspections.
- Working closely with internal teams and external agencies to resolve complex tenancy and neighbourhood issues.
- Managing low-level tenancy enforcement cases and taking appropriate action where required.
- Supporting residents to sustain their tenancies and access relevant support services.
- Responding to complaints, service requests and Member enquiries within agreed timescales.
- Maintaining accurate case records and updating housing management systems.
Please send your CV in the first instance.
