Job Description
MMP Consultancy is seeking an experienced Proactive Intervention Manager (Disrepair and Damp and Mould) for an interim 2-month position subject to extension with a Housing Association based in Kent. This is 3 days on site and 2 days working from home. Rate is dependent on experience.This is an excellent opportunity for a housing professional with extensive experience managing disrepair, damp and mould cases, leading service improvements and ensuring compliance with housing legislation, regulatory requirements and emerging standards such as Awaab''s Law. Responsibilities:Lead the organisation''s approach to managing and reducing disrepair, damp and mould cases across the housing stock.Manage complex disrepair claims, working with legal teams, contractors and residents to achieve effective resolutions and minimise organisational risk.Monitor case trends, identify root causes and implement service improvements to reduce recurring issues and improve performance.Oversee contractor, consultant and pest control performance, ensuring contracts, KPIs and service standards are achieved.Lead on compliance with Awaab''s Law and other relevant housing legislation, ensuring reporting requirements and response times are met.Manage complaints relating to disrepair, damp and mould, ensuring cases are resolved in accordance with Housing Ombudsman requirements.Produce reports, risk assessments and performance information for senior management, highlighting financial and operational ..... full job details .....