Job Description
On behalf of our client, we are seeking an experienced and proactive Client Delivery Manager to take ownership of the successful delivery of a portfolio of commissioned advice services and contracts. This is an excellent opportunity for someone who enjoys building strong client relationships, managing operational delivery and driving service performance. You will ensure contractual commitments are met, performance targets are achieved and customers receive high-quality services and positive outcomes. Working closely with clients, operational teams and internal departments, you will oversee contracts from initial mobilisation through to completion, ensuring delivery is effective, compliant and commercially sustainable. You will also play an important role in identifying opportunities to improve services, strengthen client relationships and support future business growth. Key Responsibilities Take ownership of allocated contracts and projects from mobilisation through to completion, ensuring contractual obligations, KPIs, SLAs and performance targets are achieved. Develop and maintain delivery plans covering resources, milestones, dependencies, risks and recovery actions. Monitor operational performance, identify issues and implement improvement or recovery plans where required. Act as the primary point of contact for allocated clients, building strong relationships and managing expectations. Lead client and contract review meetings, presenting performance information, ..... full job details .....