Digital Service Designer

Your new company You will be joining a forward-thinking organisation delivering modern digital services that place users at the heart of every decision. Working within a collaborative and agile environment, you''ll be part of a team that values innovation, continuous improvement, and challenging the status quo to create meaningful outcomes for users and stakeholders alike.Your new role We are seeking an experienced Service Designer (or experienced Interaction Designer) to support a Discovery phase engagement. This is a hybrid role based in Telford, requiring a commitment of 2 days per week on-site. In this role, you will be responsible for:Researching users and user journeys to understand needs, behaviours, and pain points.Understanding business requirements and current service landscapes.Identifying constraints, dependencies, risks, and opportunities.Working closely with a wide range of stakeholders to align business and user outcomes.Creating clear problem statements and refining discovery scope.Documenting user needs, assumptions, and recommendations.Producing user journey maps and service blueprints to visualise current and future service experiences.Exploring options to address service challenges and improve user outcomes.Supporting the production of discovery findings and end-of-discovery reports.Visualising complex problem spaces and helping shape future service direction.What you''ll need to succeed Proven experience as a Service Designer or strong experience as an ..... full job details .....