Service Designer

Lead Service Designer - Circa £520 per day (Inside IR35) - 1 day per week in London - 6 months+Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointmentMy client is a global leading IT consultancy. They are on the hunt for a Lead Service Designer to support a major UK government department. You''ll lead end-to-end service design across complex public services, working independently within multidisciplinary teams to improve user experiences, processes and service delivery.You''ll work closely with senior stakeholders, translating research and insights into clear service designs, strategic recommendations and future-state visions.Key ResponsibilitiesLead service design across Discovery, Alpha, Beta and Live phases.Develop service maps, blueprints, user journeys and future-state service visions.Identify service challenges, dependencies and opportunities for improvement.Facilitate workshops, stakeholder interviews and co-design sessions.Engage and influence senior civil servants, challenging assumptions and presenting evidence-based recommendations.Collaborate with researchers, designers, product managers, business analysts and technical teams.Champion user-centred design, accessibility and government service standards.Translate complex findings into actionable recommendations and roadmaps.Essential Requirements5+ years'' experience in service design, including significant UK public-sector experience.Knowledge of ..... full job details .....