Job Description
Service Designer/Discovery Lead | £575 per Day (Inside IR35)Location: Remote within the UK, with occasional travel to London Rate: £575 per day (Inside IR35) Contract: Initial 6-month engagement Clearance: BPSS Eligible Eligibility: Must be a UK National with a minimum of 5 years UK residencyThe OpportunityWe''re looking for an experienced Service Designer/Discovery Lead to join a public sector transformation programme focused on exploring how Generative AI can improve the management and maintenance of policy and guidance content.This Discovery will investigate how AI can be used to identify content requiring review, understand opportunities for improvement, and shape the direction of a future MVP and implementation phase.You''ll work as part of a multidisciplinary team, helping to uncover user needs, define problem spaces, and identify opportunities to deliver measurable value through innovative digital solutions.Key ResponsibilitiesLead Discovery activities across complex service environmentsUnderstand and map current ("as-is") user journeys and service landscapesIdentify user needs, pain points and improvement opportunitiesConduct horizon scanning and research into emerging AI-enabled solutionsPerform gap analysis and service assessmentsDevelop service design artefacts, recommendations and future-state conceptsFacilitate workshops and stakeholder engagement sessionsCollaborate closely with delivery, product, policy and technical teamsEssential Skills andamp; ..... full job details .....