Job Description
Multilingual Customer Service Analyst (Romanian/Dutch/Polish)Customer Service Analyst, Romanian, Dutch or Polish speakingOnsite in Peterborough - £14.22 P/H - Initial 6 Month contractWe''re recruiting for a global technology business that is growing its multilingual service desk. If you''re fluent in Romanian, Dutch or Polish and have supported customers on technical issues, this is a strong move.The role:First point of contact for customers by phone, email, chat and portal, in your native language and EnglishLog, categorise and prioritise incidents and service requests in the ticketing systemResolve first-line issues such as password resets, account access, software and hardware faults, and basic troubleshootingEscalate complex issues to second and third line with clear, accurate handover notesKeep customers updated and own tickets through to closureMeet SLA, response and resolution targetsSpot recurring issues and feed them into problem management and knowledge articlesRequired Skills:Fluency in either Polish, Dutch or RomanianCalm, clear communicator who works well to targetsProactive and looking to break into the IT worldDetails:£14.22 P/H (Inside IR 35)Onsite in PeterboroughInitial 6-Month contractApply with your CV, or message me for a confidential chat. ..... full job details .....