Senior Business Support Officer

Senior Business Support OfficerRole: Senior Business Support Officer Location: Hackney E8Pay Rates:PAYE: 25.79 per hourUmbrella: 34.75 per hourContract Type: Temporary / InterimHours: Full-Time (36 hours per week)About the RoleThe London Borough of Hackney is seeking an experienced, proactive Senior Business Support Officer to join the Adults, Health and Integration Directorate. In this pivotal role, you will lead day-to-day business support operations, oversee complex complaints and FOI casework, coordinate emergency and business continuity planning, and manage a small, dedicated administrative team.Key ResponsibilitiesOperational and Team Oversight: Lead day-to-day administrative operations across the directorate and directly line manage a Service Coordinator and Business Support Officer, fostering a high-performance culture.Complaints, FOI and Executive Enquiries: Partner with the FOI and Complaints Manager to triage, track, and coordinate responses to statutory complaints, Freedom of Information (FOI) requests, and Mayoral/Members'' Enquiries, ensuring strict compliance with statutory deadlines.Business Continuity and Emergency Planning: Maintain and update the Business Continuity Plan (BCP), Business Impact Analysis (BIA), and out-of-hours emergency procedures for Adult Social Care in line with corporate standards.Information Governance and Performance: Champion robust data protection compliance, support data security audits, and coordinate statutory returns (including ..... full job details .....