Aftersales Administrator

Would you enjoy taking ownership of customer issues, investigating problems and finding solutions that make a real difference? This could be a great opportunity to join a successful, well-established business in a varied Aftersales Administrator role, where customer service really matters and you''ll be part of a friendly, supportive team. Along with a 27,000 starting salary, rising to 28,000 after 6 months, you''ll benefit from 24 days holiday plus bank holidays, increasing to 25 days plus bank holidays including your birthday, an early finish every other Friday and free parking. There''s also a great range of additional benefits, regular staff rewards and social events, and opportunities to develop your career. What will you be doing as Aftersales Administrator?Working as part of a small team, you''ll take responsibility for investigating and resolving customer issues, providing a helpful and professional service throughout. It''s a role where you''ll need to get to the bottom of problems, work with different departments and make sure customers receive the right outcome. Your responsibilities will include: Handling customer complaints and aftersales enquiries by telephone and emailInvestigating customer issues, including more complex or long-standing problemsLiaising with internal departments, suppliers and couriers to find solutionsDealing with invoice queries and credit note requestsTaking ownership of problems and keeping customers updatedIdentifying ways to improve ..... full job details .....