Technical Sales and Service Co-ordinator

Technical Support Service Coordination Customer Development Location - Shrewsbury Remuneration - Up to £40,000 p.a. + Benefits Technical Sales and Customer Support within a leading equipment supplier Are you someone who combines strong customer service skills with a technical mindset and a commercial approach? Do you enjoy solving problems, coordinating repairs and identifying opportunities to generate additional business? An established engineering and equipment business is looking to recruit a Technical Sales and Service Coordinator to join its team. This is a varied, customer-facing role combining technical support, service and repair coordination, and proactive sales activity. You''ll become a key point of contact for customers, ensuring machine issues are resolved efficiently while maximising opportunities to generate revenue through servicing, maintenance, spare parts and equipment sales. The Role You''ll take ownership of customer service requests and repairs from initial enquiry through to completion, while proactively developing existing customer relationships. Key responsibilities will include: Providing telephone and email technical support, troubleshooting machine faults and advising customers on solutions. Identifying spare parts requirements and preparing technical information, diagrams and quotations. Coordinating engineers, repair schedules, machine collections and returns. Managing service calls, repair records and invoicing through SAP. Reviewing engineer ..... full job details .....