Customer Helpline Supervisor

Customer Helpline Supervisor Location: Boucher Crescent, Belfast Salary: £14.06 per hour Hours: 37.5 hours per weekAn exciting opportunity has arisen for a Customer Helpline Supervisor to join a busy Procurement and Logistics Service team. The successful candidate will supervise the day-to-day operations of the Customer Helpline, ensuring excellent customer service delivery and supporting operational efficiency across the service. Main Duties Supervise and support Customer Helpline staff.Coordinate customer orders, stock requests and delivery issues.Manage emergency stock requests and customer enquiries.Investigate and resolve customer complaints and after-sales queries.Monitor service performance and contribute to continuous improvement initiatives.Support quality management processes and departmental audits.Deputise for the Customer Helpline Manager as required. Essential Criteria Applicants must:Be a current HSC employee or BSO agency worker.Hold GCSE English and Maths (or equivalent).Have relevant experience within a customer service or procurement and logistics environment.Demonstrate strong communication, organisational and IT skills, including Microsoft Office applications.Be able to work effectively in a fast-paced and demanding environment. Desirable Criteria Studying towards, or willing to study for, a relevant professional qualification.Full UK driving licence and access to transport.Join a team committed to delivering high-quality customer service and supporting ..... full job details .....