Client Service Administrator

Location: Stoke-on-TrentSalary: 24,785Hours: Monday to Friday, Full TimeAbout the RoleAn exciting opportunity has arisen for an organised and customer-focused Client Services Administrator to join a busy and growing business. This role will play a key part in supporting client services and operational teams, ensuring orders, deliveries and client records are processed accurately and efficiently.This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and liaising with both customers and internal departments.Key ResponsibilitiesProcess and manage client orders accurately and efficientlyMaintain and update customer, order, stock and delivery recordsLiaise with operational and warehouse teams regarding stock availability, fulfilment and dispatchMonitor deliveries, backorders, returns and refusalsRespond to customer enquiries via telephone and email in a professional mannerSupport the onboarding of new clients and maintain accurate documentationManage shared inboxes and prepare routine correspondenceProduce and maintain reports, spreadsheets and tracking systemsArrange meetings, prepare documents and provide general administrative supportEscalate issues, delays or discrepancies to the relevant manager where requiredAbout YouThe successful candidate will have:Previous administration, customer service or order processing experienceStrong organisational skills with excellent attention to detailGood communication ..... full job details .....