Vulnerability and Consumer Duty Senior Manager

Role: Vulnerability and Consumer Duty Senior Manager (VP)Location: London, Northampton, or Radbroke Contract Duration: 6-monthThe OpportunityOur strategic roadmap is established, and we are now seeking a Vulnerability and Consumer Duty Senior Manager to lead stakeholder alignment and governance. While this role is firmly centered on execution rather than high-level policy theory, your primary mission is to steer cross-functional working groups, resolve conflicting priorities, and ensure Consumer Duty and customer vulnerability are permanently embedded into operations without falling back on temporary hot fixes.What You''ll DoLead Steering Groups and Stakeholder Alignment: Chair steering committees, navigate sensitive and challenging conversations, and bring operational, risk, and business stakeholders fully onside.Operationalize Regulatory Publications: Take complex regulatory outputs (such as the FCA''s Good and Poor Practice publications), prioritize their critical elements, and drive the delivery of comprehensive, multi-stream action plans.Tackle Cross-System and Structural Roadblocks: Work with senior business partners to resolve end-to-end customer journey roadblocks, addressing underlying data issues and legacy system integration challenges rather than settling for superficial soundbites.Deliver an Enduring Compliance Legacy: Ensure our vulnerability and Consumer Duty framework is robust, cohesive, and fully owned by operational teams for the long haul.What We''re ..... full job details .....