2nd Line Support Engineer Plymouth, Devon c£32,500 per year Plus excellent company benefits (including 25 days holiday plus bank holidays, Private Pension, Life Insurance and industry recognised certifications and training opportunities) Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years'' experience in a similar helpdesk or IT environment within a 2nd Line role essential Full driving licence is essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO''s, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) Experience with onsite/offsite backup products and storage (including cloud storage) Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) VMWare/Hyper-V knowledge Working within an ITIL environment. Preferably holding a current qualification Technical qualifications such as CompTIA+, Network + would be advantageous Experience of Agile methodologies would an advantage The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for ..... full job details .....