Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take your IT skills to the next level? Our client, a leading player in the utilities sector, is on the lookout for a dynamic 3rd Line Support Engineer to join their team for a temporary contract of 6 months. If you''re passionate about technology and eager to solve complex technical challenges, this is the opportunity for you! Role: 3rd Line Support Engineer Duration: 6 Months (extension options)Location: Plymouth (Fully Remote)Rate: 500 per day (umbrella) Key Responsibilities:As a 3rd Line Support Engineer, you will:Collaborate closely with the User Operations team, Service Desk, and Field User team to resolve escalated and complex technical issues.Assist in large-scale projects that significantly impact both customers and staff.Work hand-in-hand with IT and Business departments to ensure that products and applications are fit for purpose.Maintain clear and accurate documentation of systems and related business procedures.Design training materials and deliver training to customers and staff, promoting best practices for technical products and applications.Ensure ..... full job details .....