1st Line Support Analyst - HybridOur client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Plymouth, on a permanent basis.Please note, the role is hybrid, with 2 days working from home each week upon completion of a successful probation period of 6 months.You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, your own kit, hybrid working as well as training and development.1st Line Support Analyst - Key Skills: Diagnose faults, support, install, and maintain the following Microsoft Products: Windows Server 2019/2022, Windows 11, Microsoft 365, and Microsoft Office applications Support for the following features, services and roles: Active Directory, DNS, DHCP, RDS, IIS, SharePoint Online, Exchange Online, OneDrive Install, update and support anti-virus solutions. Ongoing communication with customers regarding support requests Install and configure Routers, Firewalls, Servers, PC''s and Printers Diagnose and repair network faults Install and configure remote access/VPN solutions Ensure your tickets are kept up-to-date with accurate information and relevant time entries Maintain client confidentiality at all times Adhere to the data protection act Focus on maintaining effective customer service1st Line Support Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who ..... full job details .....