My client are a global company that require an IT Customer Support and Customer Service graduate level candidate to join their established team. The ideal candidate for this role will be a recent graduate with customer service experience and a good analytical approach to problem solving. The role will be responsible for being the first line support for the following tasks: Customer Issues Providing first response to any customers raising an issue with a booking or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved. IT/Business Systems Another part of the team is the Support of the System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed. Integration Pre-Sales Supporting the sales team by providing any information required to assist them with discussing the potential integration with prospect customers. Such as providing guides, documentation or organising conference calls with relevant team members. Customer Onboarding Being the point of contact for customers integrating with the client, asking any questions that you can answer directly and liaising with IT Team Members were needed. Following the entire integration through until tested and that customer is live. Data Validation Data Validation System that will clean customers data to ensure orders ..... full job details .....