We are CHandCO a collection ofspecialist businessesandmarket leading brands.

We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at

CHandCO

gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a

Retention Support Executive .

Location : Central London

Rate of Pay : £40,000 - £50,000 per annum

Working Pattern:

Monday - Friday, 40 hours per week

Key responsibilities:Attending and leading retention updated calls for all sectorsSupport completion and submission of declaration forms for all sectorsAnnual year end budget match from SAPArranging QBD Calls as requiredProduce Monthly reporting decks as requiredTidying up CRM - Unit declarations - can consist of MIP and SAP Changes along with new CRM contractsUploading/Updating whitepapers - ALL SectorsMonth end reporting - Managing retention exception reporting, resolving any queries, checking accuracy of retention declarations, refreshing all sector reports. Saving sector reports monthly and distributing to relevant Retention teamInvestigate/Escalate UKI User issues to Systems Manager as requiredEnable and Promote CRM data quality and integrity and optimum usage in line with best practiceSupport for business users and Support CRM Inbox queries for all usersInvestigate/Escalate UKI User issues to PDC Systems Manager as requiredCreate and distribute end of month Sales/Retention packsManage Month End and Year end Process for CRMOversee Month End Exception Reporting process and CRM lockdownEngaging with Group support for issue escalation as required e.g. adding new competitor valueSupporting the team with administration and coordination tasks as required

Our Ideal Candidate:People focusedGood eye for detail

Essential Experience:2 Years + CRM Experience (MS Dynamics preferable)Intermediate knowledge of Excel including Pivot tables, V Lookups for Data Analysis. Data Management experience would be usefulIntermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook preferredUnderstanding of sales process and key stagesExperience in capturing and interpreting insights to translate into actionable project plansExcellent communication skills (via e mail / phone)Proficient team playerExperience at operating to deadlines under tight time scales

What''s in it for you?

Working with CHandCO has its perks! People are at the heart of everything we do, so we''ve developed a range of benefits to keep you happy.

Personal Development and Training opportunitiesLife assurance schemePension schemeHoliday allowancePrivate medical eligibilityEye careA great wellbeing strategy - including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersA holiday purchase schemeVolunteering daysProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchers

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