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Account Director

role at

Jupiter Life Science Consulting .

Red Nucleus is hiring an Account Director to join our UK team. This is a hybrid role based out of our London office.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 1,000 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been internationally recognized as a Great Place to Work.

Responsibilities

The Account Director (AD) holds a key position in an account, usually with a minimum of 6 years of relevant client account experience. They will demonstrate a high degree of knowledge of client account/relationship management and will deploy their skills in the daily management of the account.

Their ultimate focus is to ensure the account runs efficiently and that clients experience highly professional, technically proficient, knowledgeable and value-focused service while delivering the project within budget, timelines and margin targets.

With a view to delivering the best experience for each client, the AD embodies and regularly demonstrates all the skills required of a successful manager: listening and questioning, collaboration, accountability, and transparency.

These four pillars underpin how the AD approaches each interaction, both externally and internally, to develop and support their team: Listening and questioning; Understanding the importance of clients’ broader business challenges, needs and intended outcomes, in order to suggest solutions that are rooted in business needs and drive ROI; Collaboration; Accountability; Transparency.

Mindset

Passionate about people and clients and understanding their attitudes/mindsets in order to ensure the successful delivery of projects.

Is motivated by and comfortable with communicating with different personality types and all levels of client seniority and adapts their style appropriately to fit discussions.

The team’s success is their success – believes in teamwork, supports as necessary and provides guidance where appropriate.

Client focused – can demonstrate the ability to satisfy client needs and those of internal stakeholders and team members, and shows a willingness to work together to build trust.

Solutions and results focused – seeks to understand challenges to ensure solutions are relevant and develops clear objectives and plans to deliver on time and budget.

Keen interest in education, healthcare and digital transformation – these are the building blocks of our solutions.

Resilient and flexible – is able to keep functioning effectively when under pressure and maintain self-control in the face of challenging situations; can adapt to the situation at hand and keep calm handling several tasks at once.

The AD role: core areas of work

Project oversight and empowering others.

The AD will provide support on key strategic accounts and is responsible for the implementation of deliverables that support key strategic objectives. The AD will also be responsible for managing challenges, stakeholders and milestones for these accounts.

Role

The AD will work closely with the Group Account Director (GAD) to understand the strategic direction of the account and the deliverables that will be developed to meet the objectives set. The AD assumes a leading day-to-day role conducting the following activities:

Supporting the development and execution of the account plans to ensure the strategic direction and objectives are clear and understood by the rest of the team and that tasks are delegated appropriately to ensure timely delivery.

Assessing the resource requirements for projects and mapping these through the resourcing channel (Kantata) as requested.

Working collaboratively with all account team members to ensure projects are delivered on time and on budget.

Helping to direct the approach, cadence of communication and input into the deliverables to ensure everything is aligned to agreed client briefs, budgets and to ultimately deliver value.

Ensuring regular check-ins with the GAD to be apprised of any important information on the development of deliverables that could impact future projects and revenue streams.

Supporting with identifying organic growth opportunities in the account and working with the GAD to shape the approach needed to respond to these opportunities.

Accounts which do not warrant a hands-on GAD.

Project processes to drive quality

Driving the Red Nucleus Project Process to ensure that a project is delivered on time and on budget to the quality standards expected; this includes creating briefs for writers and design teams, editorial reviews, fact checks, and design reviews.

Developing and using systems (e.g., Kantata) to organise, plan and keep track of information and project progress.

Verification of information at regular status meetings to ensure deliverables meet the client’s objectives.

Reviewing and ensuring the quality of end deliverables.

Preparing materials for meetings and client delivery at regular kick-offs, status and team meetings.

Empowering others

Expresses confidence in the ability of others to be successful and to take on aspects of the account under guidance as required.

Gives people latitude to make decisions in their own sphere of work.

Encourages team members to identify problems, make recommendations for solutions or resolve on their own; avoids prescribing a solution.

Is available to discuss challenges, solicit potential solutions, and provide guidance on the best course of action.

Team staffing, career progression and training

The AD will work with the GAD to review capacity and skillset needs across the account. Once agreement is reached with the Director of Operations for open headcount, the AD will support recruitment, selection and onboarding for key junior roles.

From a training and development perspective, the AD is responsible for shaping objectives for the progression of junior account team members, including coaching to ensure clear next steps.

The AD provides frequent, actionable feedback to junior account team members in real time.

Performance management

The AD will support the GAD in developing the team through management of performance by reviewing progress, providing feedback, and addressing performance issues as appropriate.

Team management and communication

The AD will support the GAD to manage team performance through promoting effective team communication and fostering good teamwork.

Ensure information is passed on through weekly status meetings and by using appropriate channels to communicate progress and plans; keep the GAD informed about progress and risks.

Strategic thinking and business acumen

The AD should understand the importance of strategic thinking in day-to-day decisions and, with support from the GAD, ask the right questions to inform decisions.

Identify information needed to clarify situations, check sources, and develop questions to uncover facts.

Develop questions to probe for a clear plan of action and outcomes.

Business acumen: awareness of budgets, revenue targets, and how they impact forecasts.

Finance

The AD should understand the principles of business acumen; this includes awareness of project budgets, revenue targets, monitoring margins, approving timesheets, and ensuring timesheets are completed.

New business

Collaborate with Sales and Marketing and the GAD to pursue organic and formal RFP/pitch opportunities; support on delivery of proposals and presenting Red Nucleus offerings.

Identify and pursue profitable business opportunities that align with Red Nucleus capabilities and resources.

Red Nucleus offerings

Have a comprehensive understanding of life sciences commercial and medical functions at affiliate, regional and global levels.

Understand competitive products and services and how Red Nucleus compares to competitors.

Understand industry and market trends affecting clients and Red Nucleus offerings.

Core KPIs: revenue targets, client satisfaction, and project setup and tracking in Kantata.

Targets

Annual targets: revenue and margin on strategic accounts, client satisfaction, and project setup in Kantata with timely completion of tasks.

Job details

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Sales and Business Development

Industries: Pharmaceutical Manufacturing

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